When John, a leading figure in his SACCO, initially encountered Kwara, he was skeptical. Not because of the platform’s capabilities, but because of an existing relationship with KUSCCO, widely regarded as the mother of all SACCOs in Kenya. “We didn’t take Kwara because we didn’t want to sever the relationship with KUSCCO,” he confesses. But when KUSCCO partnered with Kwara, John saw it as a sign. “When the partnership came, we decided to take it.”
Bridging the Gap with Mobile Banking
Before Kwara, John’s SACCO had a conspicuous gap: the lack of a mobile banking channel. “We didn’t have the convenience of mobile banking channels back then, but now we can offer these valuable services to our members through Kwara.,” John states. The impact was immediate and staggering, particularly among the youth. “The majority of our youth are now in our SACCO,” he exclaims. This development was so monumental that his SACCO bagged an award for it. “We have even bagged an award for getting more youth in that short period, which thanks we would give back to Kwara.”
We didn’t have the convenience of mobile banking channels back then, but now we can offer these valuable services to our members through Kwara.Mr. John CEO RAA Elites SACCO
A Masterstroke for Growth
“For SACCOs, it is a masterstroke,” Ian, the Operations Manager of RAA Elites SACCO declares. The integration with KUSCCO’s existing product lineup made it simpler for other SACCOs to get on board with Kwara. “Now it’s easier for SACCOs to onboard to Kwara,” he observes. The SACCO has seen interest from far and wide, including members from the diaspora. “We have also attracted members from the diaspora through the Kwara system.”
The Kwara Surprise: Exceptional Support and Convenience
John was pleasantly surprised by the level of support he received from the Kwara team. “There are still things that we need to learn. Kwara’s team has been very supportive in communication. They always get back to us instantly,” he gratefully acknowledges.
The benefits have been personal too. Ian, not only as Operations Manager but as a member himself enjoys the convenience of accessing his accounts from anywhere. “If I want to pay more, I can just dial *341# and repay my loan, and deposit into my account,” he shares.
Tailored Solutions for Diverse Needs
“Different institutions have different needs,” John points out. But he firmly believes Kwara has an answer for each of them. “I believe Kwara has a solution for every need,” he says, positioning himself from a once-skeptic to now an ardent advocate for Kwara’s platform.